We understand that signing up somewhere new can be a daunting process, so we want to take out any guesswork at your end. If you can’t find the answer you’re looking for here, please feel free to contact us – the team at Urth Fitness Newcastle are here to help!
We use a billing company called EzyPay. To enable your very first payment to be withdrawn, EzyPay must create a new account for you, this incurs a $5 set up fee.
Your first payment will come out on the next working day, this will be inclusive of any joining fee and pro rata costs.
Our billing company charges a $2 billing fee for all direct debit payments. There is also a $39 annual admin fee for all membership plans. The admin fee ensures that your direct debit payments remain at the same price point.
Yes, Urth Fitness has its own cancellation policy. Please see a version of it below:
a) Once accepted by Urth Fitness a membership cannot be cancelled within the agreed membership period. However, Urth Fitness, at its discretion, MAY allow the cancellation of the membership if the following applies:
a.i) By reason of lengthy or permanent illness or physical incapacity causing inability to engage in the activity available at Urth Fitness: as verified by a medical practitioner, at the cost of the member.
a.ii) By reason of the relocation of the member’s primary residential address to a distance further than 15 km in radius from Urth Fitness facility. However, if the member already resides outside a 15km radius at the time the membership application is made (and accepted), then the new primary residential address MUST be more than 30km radius from an Urth Fitness facility, for a request in cancellation to be considered.
b) In the event that Urth Fitness agrees to grant membership cancellation, this is subject to payment of a $99.00 cancellation fee accompanied by written notice from the member.
c) To cancel outside of the contractual period, 30 DAYS WRITTEN NOTICE is necessary and any membership fees which become due within the 30-day period must also be paid.
d) Urth Fitness does not refund payments made by the member, including membership fees; for any reason.
e) Memberships will not be cancelled if a member falls into arrears. Interest may; at the discretion of Urth Fitness; accrue if membership arrears occur.
f) This membership cannot be cancelled by telephone or by contacting a social media page. Any request for cancellation by a member must be made in writing. All payment of arrears (including any accrued interest), and/or cancellation fees: of the like; must be paid to Urth Fitness as instructed by Urth Fitness.
You can read the full terms and conditions associated with our memberships here:
Your pro rata is the portion of your weekly membership fee, that covers the time from when you sign up with us, to your first direct debit date.
e.g. If you sign up 2 days before the weekly billing date, then your pro rata payment would be 2/7 of your weekly membership fee.
UNDER 18 POLICY:
This policy pertains to Urth Fitness Lambton, Charlestown and Belmont club access and equipment use for minors (i.e. under 18 years old).
The following age policy is to be followed when allowing a person under 18 years old access to Urth Fitness:
Membership is permitted only with the consent and signature of the minor’s parent/legal guardian on all Membership Contracts, Payment and Consent Form/s.
If a minor wishes to attend Urth Fitness as a Platinum Guest, a Consent Form is be completed and signed by the minor’s parent/guardian before entry to the club will be granted, and access is as set out in this policy.
A photograph of the minor must be taken and attached to their membership for identification purposes.
Access is only permitted during staffed hours and with age restrictions for club usage as set out below.
- 12 – 13 yrs. old:
- General Access: Can access the gym but is only allowed to do so under direct supervision*
- Cardio: Yes, under direct supervision*
- Weights: If prescribed by a medical or exercise professional and under direct supervision*
- Group Fitness: No
- *The age/s that require direct supervision can bring in their parent or guardian as a free guest on a Platinum Membership. All other guests must pay a Casual Visit fee.
- 14 – 17 yrs. old:
- General Access: Can access the gym and hold their own membership, however only with the consent and signature of the minor’s parent/legal guardian on all Membership Contracts, Payment and Consent Form/s.
- Cardio: Yes
- Weights: Yes
- Group Fitness: Yes
Yes! You can now use 4 weeks of time-stop per year if you’re in one of our 3-month or 12-month commitment memberships (in two 2-week blocks) or 6 weeks of time-stop if you’re in our 18-month commitment membership (in three 2-week blocks). You must email your manager to confirm this pause in your membership.
Note: The paused time will be added to your membership end date.
Time-stop is not included for members on our Flexible Membership plans.
Your membership is for your own personal use only and cannot be used by anyone else.
Of course we do! We have two options.
Casual visit passes are available for $20 for 24 hours, you are welcome to come visit us as much as you’d like in that 24 hour period, including classes.
We also offer a 7 Day Casual Pass for $35, if you are looking to use the gym for longer. You get gym floor access, Urth Spa access, and you can attend one group fitness class.
Both options available for purchase at reception.
Yes – we have a Personal Trainer at all club locations. Please enquire with the reception at your home club to book yourself a session.
Check out our club pages to learn more or, pop in and see us – we love visitors and will be happy to give you a tour and chat about equipment, facilities, training and classes!
For a little more info, choose a club below:
With subscription fees like video and music streaming services, monthly utilities, and online subscriptions being commonplace these days; we understand that sometimes payments occur when we aren’t ready for them.
If you do miss a payment, the Third Party Direct Debiting provider will administer a rejection fee of $20. We recommend contacting your bank if something unusual occurs or contacting your club manager for more information.
Yes!
For Direct Debit Memberships: The membership may be transferred to another part after 5 (five) fortnightly direct debits (from my membership Sign-Up Start Date), including the successful payment of the Yearly Administration Fee
For Paid in Full Memberships: The membership may be transferred to another party for a fee $39.00 or the current rate of the Yearly Administration Fee.